Frequently Asked Questions
1.What’s your weather policy?
We will get in contact with you within 24 hours prior to the start time of your booking to discuss weather conditions if the weather is forecast to be average according to Willy Weather.
If the weather isn’t going to be the best, you have two options:
a) We can provide you with a full refund (if you’ve already paid in full) and cancel your booking – no cancellation fees apply.
b) You can choose to go ahead with your booking, fully aware that if we arrive, set up the castle and it then starts raining, that we are unable to provide any refund/still require you to pay in full.
2.What are your payment terms?
There are no deposit payments required when you book with us. Payment options include:
a) If booking online directly, you’re able to pay in full if you wish. Please note there will be booking fees and/or credit card surcharges applicable.
b) You can contact us and pay over the phone with a credit/debit card, no fees apply.
c) You’re also welcome to pay in cash on the day.
3. What’s your damages policy?
The castles are checked upon delivery and when picking them up. If there are any damages noted upon collection of the castle, any costs associated with repairing any damage or cleaning the bouncy castle due to improper use or failure to follow correct use procedures will be charged to the hirer. (Correct use/rules of castle use are provided on the day).
4. We won’t have access to power where we’re holding our event, can we still hire a castle?
Yes. We can provide generators with your castle hire for $60 per generator, per castle.
5. Where do you deliver?
We’ve delivered castles as far south as Harvey and as far north as Perth. We’re happy to take our castles anywhere, travel fees may apply to suburbs further than 20km from the CBD of Mandurah.
6. We won’t be able to supervise the castle ourselves, can we hire someone who can?
Yes. We have supervisors available to book with your castle hire. Each of our supervisors hold working with children checks and first aid qualifications. Rates for supervisor hire are $30 per hour Monday to Saturday or $50 per hour for Sunday’s and Public Holidays.
7. What packages do you have available?
We offer 4 hour, 8 hour and overnight hire options. Each castle has their own cost and can be found here
8. Are you insured?
Absolutely. We hold Public Liability Insurance.