Frequently Asked Questions
1.What’s your weather policy?
We will get in contact with you within 24 hours prior to the start time of your booking to discuss weather conditions if the weather is forecast to be average according to Willy Weather.
If the weather isn’t going to be the best, you have two options:
a) We can provide you with a full refund (if you’ve already paid in full) and cancel your booking – no cancellation fees apply.
b) You can choose to go ahead with your booking, fully aware that if we arrive, set up the castle and it then starts raining, that we are unable to provide any refund/still require you to pay in full.
2.What are your payment terms?
All payments are through our online booking system, full payment is required to secure your booking.
3. What’s your damages policy?
The castles are checked upon delivery and when picking them up. If there are any damages noted upon collection of the castle, any costs associated with repairing any damage or cleaning the bouncy castle due to improper use or failure to follow correct use procedures will be charged to the hirer. (Correct use/rules of castle use are provided on the day).
4. We won’t have access to power where we’re holding our event, can we still hire a castle?
Yes. We can provide generators with your castle hire, $70 for half day and $100 Generator is supplied full of fuel (Unleaded Petrol) and with a full 20 litre jerry can for a full day hire or a full 10 litre jerry can for a half day hire.
5. Can your castles be used wet and dry?
Our Happy Birthday and Pirate Treasure castles can be used wet or dry.
Any castle booked for a half day will be collected 30 minutes after the booking finishes. The castle must be dry upon collection so we recommend turning the water off 45 mins prior to pick up. If the castle has excessive water upon collection a $50 cleaning fee may be charged to the booking.
Any castle that is booked for the whole day and used wet will need to be dry upon collection within the booking window. We recommend turning the water off 45 mins prior to collection time. If the castle has excessive water upon collection a $50 cleaning fee may be charged to the booking.
6. Where do you deliver?
We’ve delivered castles as far south as Harvey and as far north as Perth. We’re happy to take our castles anywhere, travel fees may apply to suburbs further than 20km from the CBD of Mandurah.
7. We won’t be able to supervise the castle ourselves, can we hire someone who can?
Yes. We have supervisors available to book with your castle hire. Each of our supervisor’s hold working with children checks and first aid qualifications. Rates for supervisor hire are —$50 per hour minimum 4 hour hire.
8. What packages do you have available?
We offer half day (4 hour) and full day (8 hour) hire options. Each castle has their own cost and can be found here
9. Are you insured?
Absolutely. We hold Public Liability Insurance.